Privacy Policy

Last updated: Jan 9, 2024

Privacy Notice

1 Controller Information

The entity in charge of the control of any information obtained through this web form (referred to hereinafter as the “Controller” or “Eurofins” or “EVB”) is:

Eurofins Viracor BioPharma

Address details:
Eurofins Viracor BioPharma Services, Inc.
Attn: Client Services
18000 W 99th St.
Lenexa, KS 64086

Eurofins Viracor BioPharma respects the privacy of all users of its websites and ensures that the personal information received or provided by you through our web forms is treated as confidential.

This Privacy Notice sets out the basis on which all personal data that Eurofins collects from you or that you provide to Eurofins will be processed by Eurofins. Please read the following carefully to understand our views and practices regarding your personal data and how Eurofins will treat it. If you have any questions regarding this Privacy Notice or if you want to lodge a request in relation to your personal information, please contact us through our website or you can reach our DPO at the following email address:

Attn. EVB Data Privacy Officer
dpo@vbp.eurofinsus.com

Eurofins Viracor BioPharma (covered entity listed in our EU-US DPF, Swiss-US DPF and UK Extension to the EU-US DPF Self-Certification) complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Eurofins Viracor BioPharma has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom in reliance on the UK Extension to the EU-U.S. DPF. Eurofins Viracor BioPharma has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this Privacy Statement and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/

As a result, we are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission. Please see the “Your rights to personal data” section below for information about dispute resolution options under the DPF.

2  Types of information that Eurofins collects

Eurofins Viracor BioPharma (EVB) supports sample testing, analytical, sample logistics, and data management activities in support of clinical trials on behalf of Drug Development companies or their representatives, referred hereinafter as the “Sponsor”.

Some of our web pages contain web forms requiring you to provide personal information in support of clinical trials conducted by EVB on behalf of the “Sponsor”. Only the personal information requested in the web forms should be given. Such personal information is categorized into 2 types and usually consists of:

Type 1 information: Client-facing websites

Study-specific details, Patient-specific details*, and Sponsor details.

*This information is protected under the ‘Right to be forgotten’ rule.

Type 2 information: Eurofins Viracor BioPharma website

https://www.eurofins-viracor.com/biopharma/
First name, last name, email address, phone number, company name [not mandatory].

3  Use of such information by Eurofins

Type 1 information:

The information collected using the web forms will be used purely for the purpose of clinical trials conducted by EVB on behalf of the “Sponsor” and is restricted to that of a professional nature. Further, you should not give your personal address, email, or phone number to EVB voluntarily.

Type 2 information:

We may use the information we collect through the web forms for the following purposes: Contacting you by any means;

  • Provide, administer, and communicate with you about products, services, events, surveys, and promotions by Eurofins or our affiliates (including by sending you marketing communications);
  • Process, evaluate, and respond to your requests (including quote requests, documentation requests, free tests requests), inquiries, and applications (including for volunteer testings);
  • Create, administer, and communicate with you about your account (including any purchases and payments);
  • Giving you the possibility to attend seminars and trainings;
  • Provide investor and customer services;
  • Evaluate your interest in employment (including current or future job positions) and contact you regarding possible employment;
  • Direct marketing (including newsletters);
  • Entering into a business relationship with you;
  • Following up on inquiries;
  • Ensuring customer satisfaction through sending customer surveys;
  • Being able to make your rights described below exercisable.

We also may use personal information for additional purposes. We will identify these additional purposes at the time of collection, if any.

4  Privacy Controls

Type 1 information:

EVB operates under the understanding that the “Sponsor” or their representative obtains all appropriate stakeholder consent for the use of their data, personal or otherwise, solely for its intended purpose in the conduct of scientific research. Further, EVB will only utilize data for the intended purposes it was collected for, and only where consent has been given.

Type 2 information:

In order to process your personal data, we rely on:

  • our legitimate interests (not for sensitive data), being
    • the recruiting of candidates to fill in any of our present or future job vacancies within one of the companies of the Eurofins group;
    • prevention of fraud;
    • direct marketing;
  • legal obligations; (regarding sensitive data, only legal obligations in the field of employment and social security law)
  • contract performance, including the continuous improvement of the services provided under such contracts;
  • the necessity for the establishment, exercise or defense of legal claims.
  • your consent.

5  Right to be Forgotten or withdrawal Rights

Type 1 information:

Request to withdraw consent must be provided directly to “Sponsor” and it is the responsibility of “Sponsor” to inform EVB of this request.

Only when it comes to EVB attention through “Sponsor” that consent has been withdrawn (ex: – due to “Right to be Forgotten’’) or never given, EVB will follow the internal procedures to remove records from the dataset as may be appropriate for the given situation. In such cases, EVB also takes the responsibility to ensure that the records are removed where applicable from its sub-contractors.

Under the auspices of a Clinical Trial, many records are exempt from the “Right to Be Forgotten” due to their nature as they form part of a study record, and are required to be maintained by regulatory authorities.

EVB maintains strict data integrity policies and will follow appropriate procedures where necessary and in accordance with the relevant request received from the data controller.

Type 2 information:

Yes, you can withdraw your consent in full or in parts at any time by sending an email to the contact person designated above.

6  Sharing of information

Your personal data might be transferred to any Eurofins affiliate (which can be found at https://www.eurofins.com/).

Further, irrespective of the type of information, EVB does not sell or otherwise disclose personal information about our website visitors to third parties except as described below.

  • to trusted businesses or persons to process your personal information for us, based on our instructions and in compliance with the General Data Protection Regulation (EU) 2016/679;
  • to service providers, we have retained to perform services on our behalf. These service providers are contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements.
  • to companies, organizations, or individuals outside of Eurofins if we have a good reason to believe that access, use, preservation, or disclosure of the information is reasonably necessary to:
    • enforce applicable terms of service, including investigation of potential violations;
    • meet any applicable law, regulation, legal process, or enforceable governmental request;
    • detect, prevent, or otherwise address fraud, security, or technical issues;
    • protect against harm to the rights, property, or safety of Eurofins, our users, or the public as required or permitted by law;
    • to regulatory or law enforcement agencies if we believe in good faith that we are required by law to disclose it in connection with the detection of crime, the collection of taxes or duties, in order to comply with any applicable law or order of a court of competent jurisdiction, or in connection with legal proceedings;
    • to third parties as part of a merger, acquisition, or bankruptcy, in the event we sell or transfer all or a portion of our business or assets (including through bankruptcy).

7  Information transfer outside the European Union

Your personal data might be transferred outside the EU in case one of the recipients stated above is located outside the EU and:

  • only in the countries for which the European Commission has issued an adequacy decision (which guarantees that an adequate level of protection of personal data is offered in that country);
  • have certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom in reliance on the UK Extension to the EU-U.S. DPF or have certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF.

To learn more about the Data Privacy Framework (DPF) program, please visit https://www.dataprivacyframework.gov/;

  • appropriate safeguards have been provided, such as standard data protection clauses;
  • is required, and approved by the ”Sponsor” for the purposes of conducting the contracted activities in support of the clinical trial or project.

If we transfer personal data received under the DPF to a third party, the third party’s access, use, and disclosure of the personal data must also be consistent with our obligations under the DPF, and we will remain liable under the DPF for any failure to do so by the third party unless we prove we are not responsible for the event giving rise to the damage.

8  Your rights to personal data

     a. General

You have the right to request the data controller for:

  • access to your data;
  • rectifying your data;
  • the portability of the data you provided to us;
  • objecting to the processing of your data;
  • restricting the processing of your data; erasing your data.

If you have any concerns or complaints about our data processing activities, we urge you to first try to resolve such issues directly with us. We are committed to resolving complaints about your privacy and our collection, use, transfer or disclosure of your information. Any inquiries or complaints regarding this Privacy Statement or our data processing activities should be directed to dpo@vbp.eurofinsus.com.

EVB commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the DPF Principles. European Union, Swiss, and United Kingdom (and Gibraltar) individuals with DPF inquiries or complaints should first contact EVB at: dpo@vbp.eurofinsus.com.

     b. Availability of the Independent Recourse Mechanism for the individuals (data subjects)

Based on the EU-U.S. Data Privacy Framework Principles and its extensions EVB has committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by the International Centre For Dispute Resolution-American Arbitration Association (ICDR-AAA). If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.icdr.org/dpf for more information and to file a complaint. This service is provided free of charge to you.

If your DPF complaint cannot be resolved through the channels mentioned in section 8 and this section, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. For more information, see https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2

     c. Complaint to the local data protection authority (for residents of the EU, EEA, Switzerland, and UK)

You may also make a complaint to the data protection supervisory authority in the country where you are based, or seek a remedy through local courts if you believe your rights have been breached; the list of data protection authorities (“Supervisory Authorities”) in the EU is available here: Our Members | European Data Protection Board (europa.eu). This right to make a complaint to the local Supervisory Authority is also outlined in the EU-U.S. Data Privacy Framework Principles and its extensions, for more information please visit: https://www.dataprivacyframework.gov/.

If you are a UK resident, you have the right to lodge a complaint with the data protection authority in your jurisdiction available at the following link: https://ico.org.uk/make-a-complaint/uk-extension-to-the-eu-us-data-privacy-framework-complaints-tool/

If you are a Swiss resident, you have the right to lodge a complaint with the data protection authority in your jurisdiction at the following link: https://www.edoeb.admin.ch/edoeb/en/home/meldeportale.html

     d. Type 1 information-related requests

For type 1 information, EVB shall act in accordance with applicable legislation, and with regard to the instructions of the ”Sponsor” should requests pertaining to section 8 be received.

9  Time limit for data storage

Your personal data will be stored for a limited period of time, determined with regard to the necessity to keep them in order to serve the purposes for which they have been collected and processed, as listed above. All data and consent information collected from web form submissions stored in Eurofins Systems will be reviewed every three years to keep the data and consent information up to date.

10  Conditions for Cookie Storage

Some of Eurofins' websites store cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media.

Every time you visit our websites that collect cookies, you will be requested to either accept or decline to collect cookies. If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.

Please refer to our Cookie Policy for detailed information on how we manage your cookies and your rights pertaining to our cookie practices.

11  Revisions to Privacy Notice

We reserve the right to change the terms of this Notice and the right to make the new notice provisions effective for all personal data we maintain, regardless of when it was created or received.  We will keep our current Notice posted on our website at https://www.eurofins-viracor.com/privacy-policy/ and are obligated to follow the terms of the notice currently in effect.  If you would like a paper copy of a revised notice, contact our Privacy Officer at 913-408-6161 Ext: 6161; email dpo@vbp.eurofinsus.com; or send a request to Eurofins Viracor, Attn: Privacy Officer; 18000 W. 99th St., Lenexa, KS 66219 

 

Cookie Notice

1  Controller Information

The entity in charge of the control of any information obtained through this web form (referred to hereinafter as the “Controller” or “Eurofins” or “EVB”) is:

Eurofins Viracor BioPharma

Address:
Eurofins Viracor BioPharma Services, Inc.
Attn: Client Services
18000 W 99th St.
Lenexa, KS 64086

Eurofins respects the privacy of all users of its website and ensures that the personal information received or provided by you through our website(s) is treated as confidential.

This Cookie Notice sets out the basis on which all data that Eurofins collects on you through tracking technologies like cookies will be processed by Eurofins provides you with information about cookies and explains why they are used. This information is intended to give you a better understanding of what cookies are and the role they play in your visit to our website(s). European and California legislation requires all sites that use cookies to ensure that you are well informed about this and that you give your express permission to collect and store information collected through the use of cookies. If you have any questions regarding this Cookie Notice or if you want to lodge a request in relation to your personal information, please contact us through our website or you can reach our DPO at the following email address:

Attn. EVB Data Privacy Officer
dpo@vbp.eurofinsus.com

2  What Information Does Eurofins Collect About Me?

Eurofins may obtain information about you when you use this website.

The information we collect about you includes:

  • your identity (such as Internet Protocol Address);
  • device event information such as browser type, browser language, the date and time of your request, and referral URL;
  • your preferences (if applicable);
  • your location;
  • what content you view or pages you visit;
  • search inquiries you make using our site search.

3  How Does Eurofins Collect Information About Me?

We collect information about you when you use our website or view content provided by Eurofins. Part of this information is automatically collected through cookies and stored in server logs. We also use various technologies to determine location, including IP addresses that may, for example, provide Eurofins with information on what country or city you are in.

4  What Are Cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the website. It enables the website to remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so you do not have to keep re-entering them whenever you come back to the site or browse from one page to another.

5  What Cookies Does EVB Website Use and For Which Purposes?

EVB sets and accesses our own cookies on the domains operated by EVB. We also use third-party cookies for certain purposes. Generally speaking, EVB uses cookies in the following categories:

5.1  Essential/Necessary Cookies

Essential/Necessary Cookies are required for us to provide our websites and services and ensure they work. These cookies enable core functionality such as network management and page navigation. The websites and services cannot function properly without these cookies. As such you cannot disable Essential/Necessary Cookies and still use the websites and services.

5.2  Performance Cookies

Performance Cookies collect information about users such as page load speeds, internet connection speeds, browser type, device type, screen size, etc. for the purpose of assessing the performance of a website and allowing its improvement. Once collected, the information is directly anonymized. They are set by a third-party service called Google Analytics. It collects information in an aggregated (i.e., anonymous) form, including the number of visitors to the site, where visitors come from, and the pages they visited. These cookies are divided into session cookies, which are erased when the user closes the browser, and persistent cookies, which remain on the user’s computer/device for a pre-defined period of time (usually two years).

5.3  Functionality Cookies

Functional Cookies automatically remember choices that users have previously made in order to improve their experience the next time they visit the website (where users select their preferred language or remember settings such as whether or not they have logged in already for example). These cookies are also used to prevent a user from being offered a service that had previously been offered and rejected. These cookies are persistent ones and are generally kept for one year. These cookies are first-party cookies, which are set by the web server of the visited page and share the same domain.

5.4  Targeting or Advertising Cookies

Targeting or Advertising Cookies track users’ browsing activities on websites and collect information about user’s browsing habits. These cookies are used to deliver advertisements more relevant to website users and their interests; to limit the number of times users see an advertisement and to help measure the effectiveness of advertising campaigns. These cookies contain a unique key that is able to distinguish individual users’ browsing habits or store code that can be translated into a set of browsing habits or preferences using information stored elsewhere. They remember that a user has visited a website, and this information is shared with other organizations such as advertisers.

Thanks to these cookies, we collect information about you when you interact with the ads located on our website. We do so through, amongst others, Google Analytics. We use Google Analytics to better understand the behavior of our visitors, and their activities on our website, identify important content so we can structure our website according to visitors' needs, and properly plan for and meet performance expectations based on aggregated visitor data. These cookies are set by third parties such as Google Analytics when visiting third-party websites that are part of advertising networks such as Google AdWords. The data contained in these cookies is set and controlled by these third parties and only anonymized demographic data about visitors is collected from their contents such as gender, age, and general aggregated internet content preference categories when you visit our website.

All cookies will only be used for the purposes stated above and to provide better services to all our website visitors so we can present our website, services, and products to you in the most appropriate manner.

6  How to Control Cookies?

We allow you to opt in or opt out of certain types of cookies by following the instructions on the cookie banner when you first visit our websites. 

In addition, you can delete all cookies that are already on your computer, and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site, and some services and functionalities may not work.

For more general information about cookies and how to disable them through your browser, visit http://www.allaboutcookies.org/.

7  We Collect Information About You via Third Parties

We use Google Analytics 3rd-party audience data such as age, gender, and interests to work with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences. For example, you may see certain ads on this website or other websites because we contract with Google and other similar companies to target our ads based on information we or they have collected, including information that was collected through automated means (such as cookies and web beacons). These companies also use automated technologies to collect information when you click on our ads, which helps track and manage the effectiveness of our marketing efforts.

You may opt out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests, by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioural Advertising at http://www.aboutads.info/choices/ and edit or opt-out your Google Display Network ads’ preferences at http://www.google.com/ads/preferences/. Because those opt-out and preference control pages are specific to the individual browser used to visit it, and because that page is not operated by Eurofins, we are unable to perform the opt-outs on your behalf.

8  Revisions to Privacy Notice

We reserve the right to change the terms of this Cookie Notice and the right to make the new notice provisions effective for all personal data we maintain, regardless of when it was created or received.  We will keep our current Notice posted on our website at https://www.eurofins-viracor.com/privacy-policy/ and are obligated to follow the terms of the notice currently in effect.  If you would like a paper copy of a revised notice, contact our Privacy Officer at dpo@vbp.eurofinsus.com; or send a request to Eurofins Viracor, Attn: Privacy Officer; 18000 W. 99th St., Lenexa, KS 66219 

Back to top